I wish that I would have read the reviews first but as others have said it does seem like a reputable business. well I was dead wrong I am still waiting on my cap to get here so I cant comment about the condition just yet but I can say that they did not give me a tracking number I had to get mine from PayPal. when I did look it showed me when ups finally got it well they held my cap for 4 days before they even shipped it so far it has been 11 days since I ordered it and still not sure how much longer it will take as the tracking its updated daily it is still showing the ETA as a date that has already come and gone. I have sent them emails and no reply im guessing the reason there is no phone number is so that they don't have to face the fact that people are very upset about the whole process new/used shipping times etc. DO NOT ORDER FROM THEM IT WILL ONLY FRUSTRATE YOU!!!!