I decided to post a review on this site because this is where I became the most frightened of my order with Visionspecialists.org. I found that they had the best price for the glasses that I really wanted so, stupidly, I ordered them without reading any reviews. Afterwards I came to this, and other sites which had a majority of negative reviews. I started to worry and immediately started checking my e-mail hourly to get an update. After a week of hearing nothing, but my card still being charged, I e-mailed them to get an update. They wrote back after a few hours apologizing for the delay and said I'd have a tracking # by the end of the day. I was skeptical, at the very least, but, sure enough, by the end of the day I had a USPS tracking #. That was on a Thursday night and by Monday morning I had my amazing new glasses in my hand. They even included the case and cleaning cloth which my optometrist of 10 years never did. I just ordered frames, no lenses, so I'm not sure if that is a factor in my service compared to others. I couldn't give 5 stars because of the week's wait and having to contact them to get the frames sent, but other than that I could not be any happier. I guess you're taking a chance no matter where you go but I'm very, very glad I chose visionspecialists.org.