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Danielle F.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since August 2020

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1 Review by Danielle

8/20/20
We ordered a bike back in May, that is still listed on their website as "in stock". We have not received it and the customer service rep never has apologized or sympathized with the fact that we didn't have it for our trip out of town. Then, Father's Day? (it's for my husband who is a father) Nope! And still waiting. They just kept telling us it's in production. Now, they no longer answer my emails. I have disputed it with my bank and the bank has given me a credit. DO NOT order from this company!
customers28
Customer S. – BikeMania.biz Rep
The customer ordered the bike on May 27th.
The bike was delivered on June 4th. Unfortunately, due to extreme short staffing due to Covid at the shipping warehouse, the warehouse was overwhelmed and shipped the wrong bike.

By the time we got a handle on this, the bike the customer originally ordered was out of stock. This was not intentional on our part and we're sorry for the distress that this caused the customer.

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