Danielle D.

Horrible. I did not stay here because this listing was removed by homeaway and it was never communicated to me even though I was confirmed and paid for in full. The property owner booked the same property for the same dates through another site. I spent over an hour on the phone with homeaway plus various emails only to get no where. Homeaway refused to help and would not even refund my money. They said it was all on the property owner to deal with it and issue a refund. RIDICULOUS seeing how the property owner did not even have my money, homeaway holds it until the stay occurs. I was unable to cancel, get a refund or stay here. It was also a time where the city was completely booked up. I ended up having to ask a friend if I could stay at her boyfriends place. Such a nightmare. And now homeaway has the audacity to send me an email asking how I liked my stay? Hah! I give a negative rating to this experience and the homeaway customer service and strongly recommend to everyone to avoid using this service in the future.