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Danielle D.

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Experience: Pets & Animals

Member since April 2015

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1 Review by Danielle

1/14/20
I have been using chewy for several years. I have had sone wonderful interactions with customer service. These are the best people! Friendly, compassionate, caring. They send birthday cards to my pets and have had wonderful email conversations about my pets. I even received a card with a poem about them from one rep! Recently I lost one of my fur babies. I wanted to return the $80 worth of unused products I recently purchased. Instead of making me return them, they refunded my money and told me to donate them to a rescue in honor of my fur baby. I did and was able to make a difference for other animals. In addition to this kind gesture, I received a delivery of flowers for the loss of my pet! I was so touched! I have never experienced such a caring company!

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