Danielle C.’s Reviews of Northerner & more

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Northerner

Ecigarettes

“Outrages duty fees!”

9/12/16

I ordered one roll of Copenhagen Wintergreen on August 21st 2016 today my order arrived September 12th 2016. When I went to pick up my order from the post office the duty fees were $110 which is outrageous! In Canada 1 tin of chew is $32 plus tax. I thought I was getting a wicked deal only paying $30 for one roll but the duty being a hundred and $110 is ridiculous. That's total of $140 and to wait that long for it to arrive I was better off just buying a roll here in Canada what a waste of time. I better get my refund on my credit card as no one has responded back to me. I have emailed them and also Facebook message them and still nothing.

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Mikael P. Over a year old

Dear Danielle, we're really sorry to hear that you were charged such high extra fees. Unfortunately the customs regulations of your location are beyond our control and we don't know what kind of taxes and extra fees might be charged by your local customs. Therefore we recommend to check with your local authorities before placing an order. Regular international shipping time is 5-14 business days from the day we receive payment. All this information is stated on our website. Our customer service team has responded to your ticket a while ago, please don't hesitate to continue the conversation with them if you have any further questions. Best regards from Sweden