Recently I had just bought a pair of tweezers from the company Tweezerman, in my order that I received the I found that the tweezers I bought were not the same online. I contacted customer support and they apologized for their mistake and handled it professionally. They were accurate with their word and provided professional support. Before I knew it I had my original tweezers with a bonus pair for the inconvenience. I will be a loyal customer to the company for a long time. Thanks Tweezerman