Danielle B.

Danielle
Sep 20,20:47 PDT

I want my personal info off this site. I believe my identity has been stolen by an Uber employee as well as fraud being committed. If this is true, this employee has used my name my SSN, my DOB and my DL# to apply for credit accounts.
Thus far this person has has applied for 3 credit cards: Target, Finger Hut and Pay Pal. I found out this news today. A person of high authority at UBER needs to find out which Uber employee has stolen my identity and committed fraud.
I began my Uber Driver application on August 31st. The city I applied to to drive in is Albuquerque, NM. Thus far my application is incomplete. I did provide my DOB, SSN and DL#. Additional, I provided a picture of my driver's license.
Furthermore, the phone number that has been texting me daily is *******524.
Please investigate this illegal matter promptly as well as respond back to me ASAP.

Thank you for your attention.
Danielle

Cesar (Uber)
Sep 24,07:19 PDT

Good Morning Danielle,

Thank you for taking the time to write in, and we're sorry for the delay in reaching back out. I'm sorry to hear about the situation at hand here, as we take situations such as this very serious.

I do see that you do have an active partner account for Albuquerque, which we're more than happy to delete if you'd like us to. Before we submit this please understand, we can only provide this information through the process outlined in our data request guidelines, as our Privacy Policy limits our ability to share account holder information.

That said, we're able to work with you through the appropriate channels to help as needed. For the specific information you have requested, this page will provide the guidelines you're looking for.

Also just to keep you informed, for information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber.

Please let us know if there's any additional questions, as we'll be more than happy to help.

Cesar
help.uber.com

Danielle
Sep 25,20:33 PDT

Cesar,
Delete my Active Partner Albuquerque Account IMMEDIATELY. I do not want other any other UBER Employeesor hackers to steal my identity. I am99.8% sure that an Uber Employee stole my identity from the jpg of my DL as well as SSN that I entered on the online application. From my my DL this personhas my previous address (which is only on DL), my DOB, my DL #

Additionally, as I stated before you should beinvestigating your employees who have access to my personalinformation. I did file a police reportfor identity theft on 9/21/16. I foundout about my identity theft on the 9/20/16.

Please provide your phone number so that I can reach you by phone.

Lastly, I do not understand how it is possible for me to have an active account when I have not provided my car insurance nor have I had by vehicle inspected.
Thank you,

Danielle

On Saturday, September 24,2016 8:19 AM, Cesar (Uber Support) <*******@uber.com> wrote:

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Silas (Uber)
Sep 25,21:49 PDT

Hello Danielle,

Silas, with Uber Support, stepping in for Cesar.

Thanks for reaching out. Happy to help out any way I can.

Please be advised that for record purpose we only retain the last 4 digits of the social.

Since you've filed a police report we're able to work with you through the appropriate channels to help as needed.

For information requested through law enforcement, please visit this page for our guidelines in seeking records from Uber.

For other data requests, this page will provide the guidelines you're looking for.

If there is anything else we can assist with in the meantime, please let us know.

Best regards,

Silas
help.uber.com

Danielle
Sep 28,09:47 PDT

Good Morning Silas,
At the top of the last email that you sent me what did the following statement mean: "Your request (*******) has been updated." Does this mean that all my account information has been deleted as I have twice requested? If it has not been, please provide confirmation that it has been. Or what is the specific task that has been updated?
I know as yesterday, that UBER still has my email address because I received the following email which is below:

Concerning the text that I have been getting daily from *******524 is this number an official UBER number and is the following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM *******?
Thank you for your immediate attention, Danielle

On Sunday, September 25,2016 10:49 PM, Silas (Uber Support) <*******@uber.com> wrote:

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David (Uber)
Sep 29,07:08 PDT

Hi Danielle,

Happy to help here.

I do apologize for the trouble, but we're unable to have the riders' account deleted due to the fact that you have a drivers' account that is active.

So what I'll do is send your drivers' account to the respective team and have it cancelled then do the same for the riders' account.

So just sit tight while we look after this for you.

Speak soon.

David
help.uber.com

Olena (Uber)
Sep 29,08:34 PDT

Hi Danielle,

Thanks for reaching out.

Happy to help, but Im having a hard time locating your account with the information provided here. Can you please let me know the email address and phone number on your Uber partner profile? I should be able to bring it up once I have those details.

Looking forward to hearing back from you so I can help you out with this. You might also be able to find what youre looking for at help.uber.com/partners, but if not, were here to help.

Regards,

Olena
help.uber.com

Danielle
Sep 29,10:46 PDT

Good Morning Olena,
As I have stated in several of my prior emails to UBER Support, I do not understand how my account is ACTIVE when I have not submitted my car insurance nor have I had my vehicle inspected. Please respond to this question. Additionally, in my last email I asked if the number that has been texting me is legitimate. The number that has been texting me daily is *******524. Please respond to this question as well. The third question that you need to respond to me on is this following address for vehicle inspection legitimate: 2300 Centre Ave. SE, Albuquerque, NM *******?
My email on the account is the one that I have been corresponding to UBER Support with,... and my cell is...
Please directly respond to the questions that I have asked.
Thank you, Danielle

On Thursday, September 29,2016 9:34 AM, Olena (Uber Support) <*******@uber.com> wrote:

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Marrho (Uber)
Sep 29,11:04 PDT

Hi Danielle,

Sorry to hear about what happened. Willing to assist further.

We've reviewed the details and still unable to pull up any account with the information you provided. Please write in from the email address associated with your Uber partner account and we'll be willing to assist you directly.

Let us know if you have any more questions.

Marrho
help.uber.com

Danielle
Sep 29,11:20 PDT

Look for it in the last email that I sent to UBER Support at 10:45 a.m. MST.

ANISHA PRAMANIK (Uber)
Oct 6,16:23 PDT

Hi Danielle,

Sorry for the inconvenience and extra steps here.

I understand that you are asking how is your account active when you have not uploaded all your account. However, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details.

Looking forward to hearing back from you so I can help you out with this.

Best,

ANISHA PRAMANIK
help.uber.com

Supriya Das (Uber)
Oct 6,16:29 PDT

Hi Danielle,

This is Supriya stepping in on behalf of Anisha, may be due to some tech issue the previous reply may not sent properly. Therefore, I am sending the response once again on behalf of my previous colleague.

Sorry for the inconvenience and extra steps here.

I understand that you are asking how is your account active when you have not uploaded all your account. However, in order to find have a look in your account your email address and phone number on your Uber partner profile. I can see that you have sent a phone number and email ID, but I m sorry to inform that I cannot find any uber account associated with this details.

Looking forward to hearing back from you so I can help you out with this.

Best,

Supriya Das
help.uber.com