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Last 2 items I bought were straight intentionally sent as a scam and incorrectly misrepresented. I got my money back but why would I use a store that wastes my time with fake products. I also sold on Ebay for the last year and the customer base has gone downhill as well.
I had bought a grill and it had already been used and broken, then reboxed and sent to my place. I also have run into constant issues with the login and profile set ups.
“I am leary of EBay, also. Thanks for the review.”
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Please note that if you receive a purchase and it is not as described we request that you send us a message via the in-app Help Center or email support address at contact@mercari.com. Additionally, you're able to request a return in-app by going to the Order Status screen, tapping the question mark in the top right corner, and selecting “How to request a return”.
Please don't hesitate to write in at your earliest convenience so we can take a second look into this issue you experienced. We look forward to hearing from you.
Best Regards,
Team Mercari