I purchased a house with easy closets. The layout didn't include very many rods. I sent in a list of rods and sizes that I needed and one of the worst closet customer service experiences I've ever been exposed to happened.
The proposal was incorrect
They blamed me
They were even resistant to send a new proposal.
No one would respond to my issues they just kept telling me they fulfilled the Invoice.
I have three more spaces to finish out and I'll go back to the higher end elfa.
The rods they sent were cut horribly with large shards on each end.
The price is a little high but the quality doesn't match and the customer service is like a flea market.