Member since December 2017
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I have placed several orders from The Fragrance Shop (UK) over the last year without issues. But there was a problem with my latest, placed October 1. When opening the package I discovered that the perfume had been used before. The plastic wrapping was ripped apart, the box had several creases, the inner cardboard had creases and typical bending wear, I immediately smelled the perfume from the box with the cap still on, the bottle had lots of stains and finally it came a burst of perfume from the very first push of the atomizer. None of this happens with new sealed perfumes.
I contacted The Fragrance Shop about it and got the following answers:
Oct 11: Once my manager has looked into this someone will be in touch with you. That never happened so I contacted them again.
Oct 21: Please be advised that this matter is currently being looked into by my manager. Still, nothing happened so I contacted them yet again.
Nov 11: I can see that my colleague has chased this up with my manager yesterday for you. No, that never happened as well. Just lies, lies and more lies.
Nov 29 I contacted them for the last time telling them that my business with them is over. 5 days later I got a reply: I can see that my colleague has chased this up with my manager so I am awaiting for a reply from my manager to see if there is something that we can do for you. Well, its Dec 17 and Im still awaiting
Its when a problem occurs you can see the true colours of a company. The Fragrance Shop has very clearly shown theirs.
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