Booked a room and my father passed away. I called and explained the situation however not even that was enough for them to cancel my reservations. Would not even let me change the reservations for a later date. Never use them again.
Daniel I.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...