Daniel H.

I found the voucher code on their own website which for £40 online that didn't work so I contacted customer support on the 14th to ask for help. After 2 days they replied saying that they have none to give and there were no plans to release a new one. Therefore on the 16th I bought my laptop, then on the 18th I saw they had voucher codes on there website for the exact same amount of £40.

I therefore contacted customer support via e-mail explaining that I thought it was very bad practice to lie to a customer just to earn an extra £40. Although they admitted that they could understand how I felt they said they wouldn't do anything. I then called them because I found it ridiculous and very bad practice to customers. I was told the same thing as I was told in the e-mail so I asked to speak to a manager to which the answer of course was "he is busy". I then requested a call back on my number to which he assured me would happen. However as you can guess I still haven't received any call from them (going on 2 days now)

This is a terrible way to run a company, it seems they are all about short term gain rather than getting a good reputation and gaining a long term repeat customer.

I have two good friends that were also looking to purchase laptops from this company and now they said that they will be looking elsewhere if this is how customers are to be treated.