Never Again...
I worked in the field of helping small retail stores restructure their companies to be more competitive to today's market. In the last few years I have opened 29 templates monster accounts for a variety of clients wanting to enter the on-line commerce game. One of my last purchases was for the Levilon template, that has an over-seas vendor.

I had two specific fixes that I needed done, one was that the item stock quantities and the item number were appearing in the product description instead of below the item name (as customary), the second issue appeared after they attempted to fix the first; all images were erased from the site, I was able to reload all images at the exception of the language flags.

After 18 e-mails over a period of a month, including visual documentation on what needed to be done to fix the reference issue, they finally were able to get this done. Unfortunately the flag issue remains!

After running out of patients. I decided to contact Template Monster to rectify the issue, after explaining the same subject to 2 different people, I was eventually told that they would send a Ticket to the vendor!! When I complained that I had just spent a month on the issue, he tells me that my e-mails with the vendor were not obvious and my explanations were bad!! Just look at the site I have 1 flag that is 10 times bigger than the others, IT'S OBVIOUS!!!
To conclude Never Again will I be purchasing from them..and that is OBVIOUS