Talking Parents is a very frustrating company to deal with..I have had great difficulty connecting with the other parent. I emailed them more than 5 times and asked to speak to someone about my issued and I asked to be walked through the set up to which I received only email responses. Then I asked if they could delete my information so I can sign up anew to which they again sent a generalized email response. I am still not connected or able to sign in and I am still waiting for help from them! It's terrible and shameful that I cannot receive technical help from them after 3 weeks of asking. I wish they had a competitor, it would be easier to get my court order changed to a different parent communication APP.