We had a dishwasher work for a few months. Still in warranty. So 4 separate techs over a 4 week period over a month now, we have had no dishwasher. They send a new tech everytime that cant find the issue then pass it on to the next to start from scratch all over again. On top of that this past time the tech was supposed to be here at 3pm, then 5pm, now waiting till 7pm with no dishwasher for over a month, phone support just says "there is a process". I work in customer service and am amazed at how horrible Conns is with theirs. You can pay for the extended plan but just know you may be waiting a very long time to see results.