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Daniel C.

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Experience: Travel

Member since August 2019

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1 Review by Daniel

8/7/19

Rented an RV from Cruise America in NJ to travel across the country with my wife and 2 baby girls (2 year old and 2 month old). They didn't properly clean the unit.

It has bedbugs on the bed in the back, we had to cut our trip short and my wife and I went to the urgent care with allergic reactions. The company proceeded to tell us there was nothing in the RV, that we were to blame for bedbugs, and offered no real assistance. We arrived in California and waited 5 hours for a manager or anyone to call us to figure out what to do next - the call never happened and we had to leave riddled with bite marks and had to throw out half of our stuff in the garbage as we were afraid to bring anything back home with us. Cruise America told us they could only refund us the days that weren't used which wasn't remotely close to the amount of money we spent on the trip itself and all the things we've had to throw away.

Absolutely awful experience.

It's been a month and we have yet to receive a call or anything from this company to help us. it's absolutely ridiculous.

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