Daniel C.

I have been trying for over two months to get Le Vel to cancel my auto-shipments and provide me with a return authorization for two months of product I do not want. Their process is not customer friendly - forget getting someone on the phone. That is not part of their process. Exchanging emails with them has gotten me nowhere. I discovered that they have the wrong email address associated with my account. Despite this, they continue to direct me to sign-in to their website (robot replies); but this is impossible as they have the wrong email associated with my account! It is a reasonable expectation for a company to be responsive and provide a return authorization and cancel my account as requested. To date, I have been unable to get them to do so. I have directed my bank not to accept further charges to my credit card from them, and have complained to the Better Business Bureau. Caveat emptor! You've been warned.