Daniel C.

Ordered a fan assembly for a 2015 Nissan pathfinder on 10-22-17. When the part arrived it was a condenser for an F-series pickup. After repeated phone calls (around 5), and waiting on hold, I was finally granted a return authorization. I immediately shipped the part back to them UPS and the received it on 11-16-17. Here we are 2 months later and several phone calls and I still have not received a refund. They keep giving me the run around that their "warehouse" has not authorized the refund yet even though it violates their 7-10 day refund policy. I suppose if you order a part and it arrives correctly, your experience would be a good one, however if there are any problems you are not going to get anywhere with their customer service. I guess I'll have to dispute the charges with my credit card company.