Daniel B.

Basically, we ended up doing the express deal thing for a 3 star hotel for 1 night because the hotels that they listed as comparable hotels we like. We booked the hotel and found out the hotel was the exact same one that we just got out of the previous night and didn't like. Calling Priceline was no good as basically they just say the deal is non-refundable and they just argue that the 3 star part was based on user reviews and that their user reviews are accurate (maybe they are / maybe they're not). The bottom line here is that nowhere on the page does it disclose that the star rating is based on what users review the hotel as. Not even in the fine print did I see anything about the star rating being based on user reviews. I am highly dissatisfied because of the lack of disclosure on the part of Priceline and will never use them again. I understand that this express deal is a roll of the dice and I should've just booked straight. My issue is that the advertising is misleading.