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1 Review by Daniela




I made an order with ULTA Canada, only to find out after I made the transaction it was thru this third party company, known as BORDERFREE. This has been the worst experience ever. I love ULTA but for them to be working with this scum of a company makes me just want to take my business elsewhere. I spent a pretty penny for them to not have any answers. I was given a tracking number which didn't even work. Whenever I called customer service the first time I was told that it was sitting at customs and that it could possibly sit there for another 3 weeks (mind you it's been a month), which sounds like total BS. This last time they said it was actually sitting in the borderfree warehouse, and didn't know how long it was going to stay there... REALLY?! I am so disappointed in ULTA because they're usually pretty good about keeping their customers happy but in this case, their representatives seemed to not know what to do because " I don't really deal with calls from Canada" I feel as though they should be well rounded in their business and give me better options. The last call I've made since I don't want to take my chances in wether or not I'll get my money back said they couldn't offer me a store credit via my email with the CAD to USD exchange rates applied, since I'll be travelling to the states in the next week . I will never order from ULTA as long as they are still working with this scam of a company "Borderfree", they have no sense of integrity.

Daniela Has Earned 6 Votes

Daniela J.'s review of Borderfree earned 6 Very Helpful votes

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