Daniel A.

I ordered a headset from cex costing me 74.99. The courier they used just left out on my doorstep whilst I was at work, he didn't even leave a card through the post or try a neighbour. All that was sent was a email stating where he had left it. When I returned home from work the parcel had been taken. Ups delivery service admitted liability to me over the phone and requested me to contact CEX to start a refund.
It's now been over a week, CEX have spoken to ups, they know the parcel had been stolen, yet a refund had not been issued and I just receive emails starting that the matter is getting investigated!
Surely having all the evidence, and ups actually telling you that there driver didn't even get the parcel sighned for!. You should of issued me with a instant refund and then carried on your investigation with ups. BUT NO I'm now waiting still, so close to Christmas for my refund... terrible customer service. I will not be using CEX AGAIN. Now my son may possibly go without he's Christmas present.