Dania H.

I have never had a $#*!tier travelling experience in my life. This is the worst air travel forum. They make the booking themselves instead of booking it under your email so you can't make any changes to your check in or itinerary without going through them.

They failed to inform me that I have to check in baggage with them before 48 hours of my flight. Generally, you can add baggage up to 2-3 hours before your flight. However, I was not able to go and add baggage and had to pay 50 euros for both connecting flights.

Not only this but they did not provide me with a boarding pass for my flight from Santorini to Venice. They said to show eticket at the desk to check in for free but I had to pay another extra 30 euros to check in.

The customer service is terrible and they are not very helpful, even though they are responsive.

I thought I would be saving money. Yet here I am 150 euros deep.

AVOID USING KIWI.COM AT ALL COST!

This is the second time that I ordered something and due to vendor issues they removed the items from my shipment that I basically placed a transaction for. I told them to refund me my entire money and cancel the transaction and they still shipped me the parcel without the one item that I really wanted. They charged me for the money, then cancelled it and then charged me again. To top of it, customer service SUCKS. They take forever to reply and are unaccomodating and don't value customers. LAST TIME I SHOPPED FROM HERE EVER. SAVE YOUR MONEY AND TAKE IT SOMEWHERE ELSE