Dan H.

Ordered 23 double hung windows and three doors. Window lite profile was not what I was shown at time of order. When I contacted distributor, they said that WeatherShield had the right to change even though I was required to pre-pay. In order to stay on schedule with contractors we needed to install these and wait for WS to respond. After no response we took them to court and they settled at a discount. I really wish that I had them all removed and went with a different brand (like P... A). Several issues are creeping up. Broken springs so they won't stay up, fogging, and shrunk felt strip at the base allowing bugs and wind to enter the house. Hardware lost it's finish within a few months and looks pitted. WS said that window cleaner will do that!. We hadn't yet cleaned the windows, but that's not the point if the hardware won't hold up to window cleaner. WS replaced a couple windows that had defects like stuff between the glass and miss-aligned divided lites. And guess what? The replacements were the profile I had wanted in the first place, supposedly no longer being manufactured. My distributor has ignored me and now WS as well. These people are liars and cheats. I can't help but look at these 23 windows and feel like I was so stupid for not choosing another familiar brand. Our architect recommended WS.