dan g.

To:
infovgmedispa.com
30 Jan at 16:06
Dear Sir madam,
I'm writing to complain about the service I have been receiving since I had first contacted with your company.
Around Oct 2016 i purchased 79 for 349 voucher from Groupon, for the aesthetic treatment at the Vgmedispa. On 22 11 16, I called your company and upgraded the original voucher to a nose enhancement with £200 paid on the phone. T, was the name on my confirmation email with my appointment details and payment receipt.
On the 20 12 16, I turned up for my treatment at your Fitzrovia branch and found that my appointment got cancelled by your staff, I did not get any notification. I was really upset but choose to make another appointment. Then, till summer, no appointment could be made due to lack of nurse who could do the treatment. I appreciated that your staff had put in so much efforts to get me an appointment. But I also tired of keeping calling back and not seeing any chances. On 30/6/17, your staff has sent me a email to confirm that the company still have my credit and it will never expired.
Now, it is 2019, I still couldn't get the treatment after 2 years. I have been very patient with the vgmedispa despite I didn't get what I was paying for. I really need my money back as it was never my fault.
I hope we will have the problem solve before I take further action.
Regards
Sent from Yahoo Mail on Android
Show original message
Wrote the above email to vgmedispa on the 30 Jan and all I got was the email below then nothing else.

VGmedispa infovgmedispa.com
To:
30 Jan at 16:16
Please take this as acknowledgement of receipt.
This has been forwarded to the Customer Care Team
Kindest Regards
The team at VGMEDISPA
VGmedispa
VGMEDISPA
*******758
*******471
VGMEDISPA
Called their number, their staff told me she is not in charge and couldn't let me speak directly or have the contacting details of the company's department that is dealing with these kind of issues. She has promised that she would pass my massage to the refund team and get them to call me back before 5pm. I have been waiting for a week, now still got nothing.
What sort of company it is, wouldn't dare to face a complaint from a customer directly.
I'm full of anger now. I would not rest and give up until I got my refund.
I'm going to get some advice from Ombudsmen and Citizens Advice consumer service, then take it to the Small Claims Court. Anybody can advice me is there anything else I can do to help?
I will post this on all the forums if I can just to make people avoid making the same mistake and see if I can get more advice
15 03 2019