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Dan G.

Contributor Level

Total Points
80

1 Review by Dan

  • Agoda

11/12/18

Be aware of their customer support. For me it is one of the worst I have ever seen. I made a reservation through their website for business purposes. The e-reservation that was generated automatically did not included the amount paid for the reservation! That is supper strange, every other agency is transparent about that.

I tried reaching them, in order to obtain some sort of an invoice, but to my astonishment I was unable to do so. If you want to e-mail them, you can only do so if you make a account on their website, and once you made an account, they ask for a valid reservation, which if you don't have, you can't email them.

If you try to call them, first of it's not that easy to get their phone number, and when you do get the number you talk with a machine which asks for a booking ID, once you type that, it simply states that the booking was completed. And that's it. There is literally no way of getting in touch with them, at least not after the booking was completed.

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