Thumbnail of user danf151

Dan F.

Contributor Level

Total Points
81

1 Review by Dan

  • Opodo

8/24/18

I booked a flight through Opodo and they sold me travel insurance through their partner company, Intana, for my trip, but I later found out the travel insurance was only for UK residents (no notice on their website). Keep in mind that I had already listed my address (not a UK address) when I booked the flight, so they already knew I was not a UK resident.
Before my flight I get a high ankle sprain and can no longer go on my trip.
Hours on international calls getting the run-around to try and find a reasonable solution and they offered to change my flight for a fee of $225 and the difference in the cost of the airfare.
So I look up the cost of flights on the airline I had booked with in the month that made sense. The prices were slightly higher ($40 - $50) than I had already paid, so I expected to pay an additional $275 - $300 and call it a day; better than losing out completely.
Well, three redirects later after calling Opodo back, and they tell me they can change my flight for a total fee of 800+ Pounds! That's over $1000 if you're curious, far more than the new flight I found on the airline's site.

Basically they tried to "fix" their problem by screwing me over a second time, citing additional fees (which I wasn't originally told about) as the reason.

Avoid this company at all costs!

Thumbnail of user opodoi
Opodo I. – Opodo Rep

Hello Dan,

We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.

Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.

Best regards,
Christos - Customer care.

Dan Has Earned 1 Vote

Dan F.'s review of Opodo earned a Very Helpful vote

Dan hasn’t received any thanks yous.

Dan doesn’t have any fans yet.

Dan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jenkblom
Jen K B. reviewed Opodo
3/6/24

My glights were cancelled by the airline and I only got half the amount back! They ignore every...

Thumbnail of user julied1577
julie D. reviewed Opodo
3/5/24

We booked with Opodo as we wanted to book with different airlines to and from our destination due...