Thumbnail of user danettet3

Danette T.

1
Level 1 Contributor
Saint Louis Missouri

Contributor Level

Total Points
248

3 Reviews by Danette

  • Public Storage Reviews

5/8/21

I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment. The very next day, I get a text from Public Storage saying my payments were due and I was going to be charged late fees because of it. My autopay was cancelled for the third time. Another 90-minute call later, I'm told it's "fixed" again. I sincerely doubt it. All I know is that I've lost $60 and I keep getting increasingly rude calls/texts/emails saying I'm not paying my bill. I can't get my items out of these units fast enough. I'm ready to pay over $1,000 to rent a moving truck just to get away from this terrible company.

Tip for consumers:
Stay away, especially from using the autopay option.

Products used:
Four storage unit rentals

Service
Value
Quality
  • Vitacost

5/7/21

I was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.

Tip for consumers:
Stay away.

Service
Shipping
Returns
  • Walmart

8/17/17

This is the second (and last time) I have ordered from Walmart.com, only to have the shipment delayed, cancelled, delayed again and finally, in frustration, cancelled by me. This time the shipment was literally less than 10 miles from it's destination when Walmart informed me the shipment had been cancelled because an item had been damaged in transit. When I contacted them, I was told they would "rush" a replacement shipment and it would arrive in two days. Instead, the items weren't re-shipped at all. I finally got notification that the order had been resubmitted but wouldn't arrive for nine days. When I contacted Walmart.com, the "customer service representative" asked, "What do you want me to do about it?" Really? No other solution or compensation was offered. At first he even told me I couldn't cancel the order because it was "in transit." Finally, the order was cancelled but I was told it would take a week to process a refund. Wow. Really great "customer service" Walmart.

Danette Has Earned 8 Votes

Danette T.'s review of Walmart earned a Very Helpful vote

Danette T.'s review of Vitacost earned 7 Very Helpful votes

Danette hasn’t received any thanks yous.

Danette doesn’t have any fans yet.

Danette isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user firstimpressionsokc
3/7/24

Will never rent there again. Very unprofessional company. Rented multiple units for our business...

Thumbnail of user jamesl4834
3/4/24

They raise their prices rapidly. From 110$ - 115$ over the last three years. I was getting billed...