I was saddened by my experience with this company. Their processes for sending the right parts are awful. I own a salon and spa and needed a tree, they sent to the wrong post twice and then when they finally realize what they did they informed me that they did not have the proper pieces to send. Needless to say I was out of a tray for over two weeks, I ended up having to buy one from salon centric. The lady I spoke with made no effort to make it right, and seemed frustrated with me because I kept getting the wrong piece