Dan D.

The idea itself is great, and it does work, but their execution is so-so, and it's very clear from the Commmnity Forum that their development team is either severely understaffed, overwhelmed, or mildly incompetent.

Trivial bugs like all times showing in GMT, regardless of the timezone, have been left unfixed for MONTHS. None of the bugs I've reported have ever been fixed, even when I provided the code to fix them.

The reviewing system isn't blind like on Airbnb (where the host and the guest can't see each other's review until they BOTH post it). Rather, as soon as one party posts the review, the other can see it. This leads to artificially inflated reviews, because neither party wants to leave a negative review, for fear of retaliation with a negative review for themselves. So you have to read between the lines to figure out the problems with a sit/home or with a sitter.

The community has been asking since Feb 2021 (if not earlier) for this review policy to be fixed (i. E. made like Airbnb's), but THS has refused without any explanation, despite the change being rather trivial.

Unfortunately there's no good competition (except for the AU/NZ markets), so all new users flock to THS, which has little incentive to fix their issues.

Wow! I should've read the reviews before signing up for their 1-month "free trial". A couple days later, they charged my card!

Talking to customer support was like talking to a wall. Their first explanation was a (false) claim that I had changed to a more expensive plan, so I was charged and the charge can't be reversed "because of the system" and so on. After I pointed out that that wasn't true, they said that... "[the gym] only allows customers to book one reservation with them while the 20-credit trial offer"! And any class after that would lead to a charge for the full membership.

At no point was I informed of this before. This is nuts. I bought Classpass for the "gym time", and that's exactly what they *DON'T* provide.

Customer support repeatedly said they couldn't reverse the charge. So they valued $49 more than a repeat customer. That's abysmal.

Anyway, even if they didn't pull this disgusting move, Classpath does really *not* make sense as a gym time option. You have to book your sessions at a fixed hour (you can't just walk in), and the price is way more expensive than a regular gym membership. Maybe it's worth it if you take a lot of classes like spin and yoga, but I'm too appalled to give it another try.

Nothing more to say, just booked a discounted rental through their website, and the reservation was correctly made under my name. Never had to interact with anyone.