Dan D.

I ordered a box set of 30 Rock from hotdvdcollection.com for my wife's birthday. It took 4 weeks to get it from China, so I missed her birthday. When I got the disks, none of them would play on any of my devices. I emailed them and told them of my problem, and they said I would have to pay postage to return them to China, and if they say they aren't bad, they won't refund anything. I'll be left with nothing and out $61.50. Here is their response below:

"Dear,

Thamks for your email.
You should cover the postage if you want to return them back and ask for a refund.
We will check all the disks after we received your package. If we found that all diks can play very well. I am afraid it is your faulty and we don't refund you anything, If we noticed that all disks can't play very well/ we will refund you. But you should cover the postage.

Please check if you would like to 10% partial refund to save time and money

Best wishes! "

I am in the process of responding to this, but as you can see, it looks pretty hopeless