dan b.

Poor customer service and rigid policies. Follow the rules, don't make a mistake or NO $$ claimable.
Similar to other customers - bought the product at Ubreakifix, who recommended it strongly. It withstood many drops and performed well. Phone fell out of my pocket... when I looked for my purchase using IMEI and ESN, their system said "no record matching". I have the registration email! And it says "lifetime warranty all over the site... Not a good way to do business. I selected the wrong date when I registered - and they denied the claim due to that. Also denied and reimbursement for the policy. SO basically they are saying "you made an error and it cost you several hundred$ " AND "we aren't giving you any $$ back. Confirmed by "Annie" at Olive Bridge Financial, their 3rd party administrator (she claims she is the top level to appeal to). Just a horrible customer experience.
I made a mistake. It's unfortunate they've chosen to punish me for it. I would have grudgingly accepted if they refunded the policy, but they're clearly not interested in any sort of customer satisfaction.

I worked with Greg - after waiting a week, I emailed and asked for status - no response - I sent a second email - no response
I had to call and ask about order status
No answer but emailed shortly thereafter saying they would ship in 5-1/2 weeks from the initial order date.
I had to call to cancel th order and ask for a refund.
Talk about making you WORK to get an answer! Unacceptable service

NO communication
NO filters
Took my $$ and said nothing - confirmation email said "we'll email you when the filters ship"
After 2 weeks I checked the account and my order said "no payment has been made" - even though I paid through paypal (and their website)
They refunded several hours after I asked bout it (no one answers the 800#) and they said "The payment did not apply as it seemed to be higher that what the actual order was. The order has been cancelled as it didn't show the items on cart and the payment you made through pay pal has been refunded."
So WHY would they not have said something? Terrible service and no way to talk to anyone