I recently bought a full suspension mountain bike from Bikesdirect.com. The bicycle I ordered arrived in excellent condition and very promptly. Any inquiries I had were immediately addressed and answered to my satisfaction. I was assisted by Larry via email from the company with any questions and he was prompt, courteous, and accurate with all of his answers and cleared up any misconceptions I may have had. I will have no problems ordering from this company again in the future. I feel fully supported by them. Thanks to everyone at Bikesdirect.com for a wonderful painless purchase and a beautiful bicycle.