They are selling genuine ugg boots, which is comfirmed with local ugg shop. I originally placed my order on line I messed up on the color choice. I then frantically sent several emails trying to re correct the problem. Fortunately someone from your company emailed me and reassured that the order was corrected and that my boots were in the mail way before I put a stopped payment on my order. Needless to say I held my breath but 9 days later I received my UGG Boots in the correct color, perfect size, and fabulous quality fit. Absolutely love love love my UGG Boots and will be reordering in the future! Thanks