Dana S.

I was working on a custom ribbon that would not edit properly. I had worked with another representative for almost two hours, prior to Carey, who did not follow up to complete the necessary edits for me to place the order. When I called back, I was frustrated and tired. Carey worked with me to ensure my project was a success. He did not give up until I was completely happy with the final product. Furhmore, he recognized the struggles and frustration I experienced trying to create this DIY ribbon, as well as my disappointment with my past customer service encounter. He compensated me for my time by expediting shipping. This was important since I lost a considerable amount of time trying to create the ribbon. (I use Safari browser and wish it was more compatible with your site). Time is of the essence since it is for my mom's 70th! Carey was helpful, patient, capable and gracious. What began as a terrible experience was left on a positive note. Thanks to him, I would use Zazzle again! Thank you, Carey!