Dana S.

Bought my wedding dress at JJ's House and love it. Continued to buy all my wedding and wedding party items from here. As part of that, I purchased bridesmaids robes in dark navy with personalized names on the back. Unfortunately, the listing did not say or give an option on personalization color. In my wildest dreams, I did not think they would use black on dark navy. You can't see the wording at all!

This robe is supposed to have a wreath around the name and the word Bridesmaid. With full light, you can barely make out the name, but can't see the wreath or word bridesmaid at all.

Will have to purchase new robes and JJ's House will not work with me to correct this misrepresentation and horrible outcome. I have spent $1000 already through them. The robes were only $23. And they won't do anything to help. Customer service representative didn't answer any questions, but just kept giving the same canned answers and the run around. No live person to speak with either.

Unfortunately, even though I loved the dress, I cannot, in good conscience give a referral or spend anymore money with JJ's House.