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Dana S.

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Experience: Business

Member since December 2019

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1 Review by Dana

I thought I had found the perfect solution for those of us who travel. I opened the account, and I too was under the impression that I would be able to, at least, see who the mail was from. I got their "required" document notarized for $30 and uploaded it. IT TOOK 3.5 weeks for this document to be approved (1 click), so my mail piled up and I literally could not access it, could not request it to be sent elsewhere. I am thankful for Sue, she is really nice! If not for her I would gladly file a regulatory complaint. Absolutely disappointed. I should get a refund.
Larry B. – iPostal1 Rep
Hi Dana,

Thanks for your review. We apologize for the delay in having your forms required by the USPS approved. Our standards are 24 to 48 hours for approving these documents.

We take a lot of pride in maintaining top level customer service and satisfaction, and generally do a pretty good job. We will address this situation to ensure that proper service standards are maintained in the future. Our Customer Service team will follow up with you.


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