I thought I had found the perfect solution for those of us who travel. I opened the account, and I too was under the impression that I would be able to, at least, see who the mail was from. I got their "required" document notarized for $30 and uploaded it. IT TOOK 3.5 weeks for this document to be approved (1 click), so my mail piled up and I literally could not access it, could not request it to be sent elsewhere. I am thankful for Sue, she is really nice! If not for her I would gladly file a regulatory complaint. Absolutely disappointed. I should get a refund.