This company does not stand behind anything they sell. You have 60 days from shipment for them to RECEIVE a return back. If it fails, doesn't work properly, or in any way requires repair after that, your problem.
You can spend $650 on an office chair, and have start degassing on day 65, oh well, you didn't return it on time. Would you like to order a new chair? Seriously? They don't even offer a discount on a replacement!
Stay away for your own good. Absolute WORST in customer service.
I know, buyer beware, but I thought the chair was a pretty color. Seriously, there are a LOT better websites out there.