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Dana M.

  • 1 Review
  • 2 Helpful Votes
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Experience: Clothing & Fashion

Member since December 2020

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1 Review by Dana


Terrible customer service and entire website and description of items misleading. They use wording such as vintage in the title and in the description to mislead. This is on top of burying the actual facts of where the item is produced and shipped from. This is all a way for them to get your money/order then not allow any returns, exchanges or cancellations- all final sale. It's final sale because once they get your order then send it to a warehouse in China who then handles the order for them.

When I asked to cancel this order or be able to return I was told I cannot. When I pushed back on this and said their website was misleading I received a very long, very rude, very condescending email back from Janelle letting me know how wrong I was, how she will allow a return for a customer "like me" (which I find a questionable term) but I will "shoulder all the return costs" - basically the company is not legit and selling you items that cost them a fraction of what you're paying and low quality associated with that low cost.

Dana Has Earned 2 Votes

Dana M.'s review of Biellav Vintage earned 2 Very Helpful votes

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