D M.

I have used this company for YEARS and they have recently decided to do away with a 5x7 book size which is the only size I ever ordered. As DSLRs shoot in a 2:3 aspect ratio, to get an image flush on each page, you would need a book similar in aspect ratios. Offering square books doesn't do anything. That crop is useless. The closest is 6x8 which works great EXCEPT they doubled their pricing from $20 to $40 for 1 inch difference.
Then, they offer this makers plan. It costs $20 to do it and gives you $30 store credit (so you save $10). But the offer they have of 20% off is a better deal with 2 books in my shopping cart.
I call to tell them it won't let me use the 20% off and I already paid for the makers plan but I would rather have the other discount.

In order to do something so simple, I'm told they have to cancel my entire order and a refund takes 5-10 business days AND I have to go back in an resubmit my entire order again.

Will not be using this company again.