I ordered pet allergy test, downloaded the form and mailed off with hair sample. It says if they dont contact within 15 days to contact them. It's been well over that and I have called 8 times different days different hours and it's the same thing... a recorded "you are number 1 in the que", 3 rings, 5 seconds of hold music and it hangs up. I have also emailed multiple times and utilized the chat option but no response.