I made a reservation via Expedia to rent a car at LAX. When I arrived at the counter to pick up my car, they said they did not have ANY cars available!!! I asked when they would have a car for me and they said they did not know. I had a tight time schedule so I made other travel arrangements. I later found out that Nu Car had charged my credit card. I disputed the charge and new Car replied to my dispute saying I was a " No Show ". This is a lie. Nu Car charged me for making a reservation, not for renting a car. I am still fighting to get a refund from this company and have filed a complaint with the BBB and the state attorney generals office. Do not use this company.