I had called up because I was waiting for 48 hours for a credit to be put into my account and I was not going to be late with sending out my baby shower invitations. Igor was amazing and put the credit right into my account as soon as I called him and said of the first representative who told me to wait 48 hours and nothing happened, and he checked on one last package that I was waiting to receive as well as re-ordering my new invitations and he helped me out with amazing customer service and I am awaiting everything to come on time as planned now with no worries!