So I bought a beautiful designer purse... pay a lot for expedited shipping, had to track my package only to find out that it still had not shipped... it was somewhere in their system, meanwhile I get an email asking me how I like the purse... telling me it was delivered... so spent hours on the phone with people I could barely understand explaining that I never received it... They acknowledged this and I asked them to just process a refund... Had to call again as no refund email was sent... ended up calling the store and asking the manager to make sure a refund was processed... BE VERY CAREFUL SHOPPING AT MACYS found the same item on Amazon for $40 less...