Dana A.

I ordered a dress for my shower, and its late, was supposed to arrive nov2nd and now they are saying to wait for nov 22nd without any explanation. Their customer support agent just closed the chat on me an exited without giving any sort of explanation or giving a resolution or saying that she will exit. They deflect and don't give straight answers. I can't believe she ended the chat without giving an answer and exited, kept copy pasting the same answer and exited. Do disrespectful, was on the chat for 15 minutes before any kind of answer. I've been on the chat 3 times so far. It seems that they don't read what I am asking them it's like they don't have real customer support. I asked for them to escalate me to a manager, refused, they say they are equipped with everything to answer my questions. Asked to escalate. And finally managed to get someone to take my number down to arrange for someone to call me. Currently waiting! Note my shower is in a couple of days and they are going to screw me over hard if the order is not here by then!