The customer server is awesome...they responded back to me asap and helped me with my problems. You will be lucky if someone even responds back if it were the other sites. I'm in the USA, i bought a Gateway3DS from another site, it took over a month and a half to get it. I bought from R43DS on 2 different occasions and i got my stuff in 2-2.5 weeks. I strongly recommend buying from these guys, they are good.