Damodar P.

Hi,

I have hosted my apartment for 2 months in Germany to Korian-canadian guy, who has recently moved to germany for work. It is shared accommodation that mean Private room and remaining, Living room, Kitchen and bathroom are shared. He has booked a private room from 30.11.2016 to 31.01.2018 and unfortunatly he had to travel to germany on 27.11.2016 because of Visa procedure. I have accepted that too and things went fine for first two weeks after his arrival.
It was my vacation time where I had traveled to India on 09.12.2016 to 16.01.2017 which was also informed him before the reservation was being done. On 09.12.2016 my Owner has visited the apartment and I had introduced this tenant to my owner. I left to India on 09.12.2016 and after that he has brought his girl friend on 13.12.2017 to apartment without informing me which I came to know though my Owner on 21.12.2016. Then I was not comfortable with him to keep him stay where I have shorthened his stay to 25.12.2017 through AIRBND request which was also accepted by him within 30 min.
He along with his GF had to leave the place by 25.12.2017, however he did not vacate the place and started staying further. I was not able to control the situation because I was in India. I had complained so many times to AIRBNB, however there was no action taken by them.

He started disturbing neighbors where my was contacted by neighbors for morethan 6 times in late nights. My owner has come with police on 08.01.2017 and thrown him along with his GF out.
Then my owner found the Damages (Wardrobe, holes on the walls, broken lamps, missing few kitchen items). My owner has written to Tenant an e. Mail asking his explanation regarding the damages where he just answered that the damages were there when he arrived to apartment. The argument went-on for weeks and then Tenant stopped responding for our mails.

I had created a complaint to AIRBNB, where they had responded trice initially and then stopped responding for my request. My complaint was that the Tenant should pay back the rent for remaining stay (from 26.12.2016 to 08.01.2017) and the damage cost (estimated to 1750 eur). I had called to AIrbnb customer care after 2 months of this issue and then they started to work on this complaint again. AIRBNB offered me 140 eur as rent for his further 14 days stay and about 120 eur for the missing items (plates, glasses, cups). AIRBNB argues also that the Wardrobe, wall damanges, Lamp cannot be considered for damage since those come under usable items.
I had not accept this offer since this was unfair, so AIRBNB simply closed this complaint. I am proceeding legally to get the unpaid rent and damage cost from Tenant.

I agree provides suitable accommodation, however the customer service and the responses to customers are not at all good. AIRBNB had the customer rating was 4 out of 5 and now it has 1.6 out of 5. I still do not understand why AIRBNB is not taking care of this.