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Damian P.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Business, Clothing & Fashion

Member since September 2017

  • Reviews

    2

  • First Review

    1

  • Thank Yous

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Review Distribution

2 Reviews by Damian

9/11/17
I recently ordered a Hubsan drone for 191. On the first day, several functions do not work. The Return to Home mode, the Follow me mode and the Failsafe mode have all not worked.
I then wrote to Hubsan. As a reason for the fly away and for the non-working functions W-Lan signals are to be responsible. Hubsan assumes no responsibility and does not want to reimburse. I wonder how Hubsan imagines this in 2017. W-LAN signals are everywhere in Germany.
SO THE DRONE IS NOT SUITABLE FOR GERMANY.
After a long discussion they wanted to send me a new Drone for $165 without carton and accessories. I declined. Another $165 for a drone that flies away again? No thanks.
I am now waiting 19 days but fearing that I will receive no compensation.
That's why I put this rating in the hope that not even more people buy these bad products from Hubsan.
I spent a total of over 250 and had less than 30 minutes of fun with the Drone. If you want to buy a Drone should not buy Hubsan. You better make paperplanes out of money and throw them from a bridge. They fly longer.
I lost 250 because of the bad products of Hubsan. I have not received a refund or a new device. Hubsan admits that their drones are very easy to influence but refuses to make a compensation. Companies like this should be banned selling something! I have the Drone as used in the instructions and it is nowhere in the instructions that W-Lan signals disturb the connection.
If you want a drone that can fly away at any time and a bad support that makes you angry? Then choose Hubsan.
9/10/17
I bought a Drone with Tomtop for 191.
This was delivered on time and looked new. But there were already batteries in the remote control. (Retoure?)
When I tested the Drone on the first day, several functions have not worked: The follow me, return to home and the failsafe mode.
The next day I wanted to test the drone again and then write Tomtop because of a change. But there the drone has flown away by itself. She no longer responded to the control, got up and flew away.
After my first mail to Tomtop I received as an answer: "I do not think it is smart for you to write to us."
I asked Tomtop for a new Drone without accessories and cardboard. But they called me stupid and said I lost the drone because of improper use. If I give them more money, they could send me a new one.
After long discusion, I would get a new one for $90. I have agreed and paid for it. Then I got the message from Tomtop again 60 to pay. That was not agreed and I declined.
To date, I have received no replacement or refund. Only shameful reply to my questions. I will give up the total of 250 for the drone with equipment. For me it´s lost. Because Tomtop makes me with his support only angry and disappointed. I am now waiting 18 days, have written over 15 emails and spoke with at least 3 people just at Tomtom but I was not helped. I will never order again with Tomtop and will also advise any of it.
I learned: Order from Tomtop = Your money is lost.

Answer to tomtop:
I dont miss a parcel. Do you read my review? I contact you more than 15 times via email and you dont help me.
This isnt the right adress. Your answer is just for the visitors. I send you the link and you dont answer me. Please dont lie anymore. My order number is: AN17H18W1006-R42ZXE
And please dont publish the adresses of your clients on the internet! Whats wrong with you?
shamyz1
shamy z. – TomTop Rep
Dear charles58042
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

We have sent a email to charlesg@cmh.co.za to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com

Damian Has Earned 3 Votes

Damian P.'s review of Hubsan earned 2 Very Helpful votes

Damian P.'s review of TomTop earned a Very Helpful vote

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