I bought a Drone with Tomtop for 191.
This was delivered on time and looked new. But there were already batteries in the remote control. (Retoure?)
When I tested the Drone on the first day, several functions have not worked: The follow me, return to home and the failsafe mode.
The next day I wanted to test the drone again and then write Tomtop because of a change. But there the drone has flown away by itself. She no longer responded to the control, got up and flew away.
After my first mail to Tomtop I received as an answer: "I do not think it is smart for you to write to us."
I asked Tomtop for a new Drone without accessories and cardboard. But they called me stupid and said I lost the drone because of improper use. If I give them more money, they could send me a new one.
After long discusion, I would get a new one for $90. I have agreed and paid for it. Then I got the message from Tomtop again 60 to pay. That was not agreed and I declined.
To date, I have received no replacement or refund. Only shameful reply to my questions. I will give up the total of 250 for the drone with equipment. For me it´s lost. Because Tomtop makes me with his support only angry and disappointed. I am now waiting 18 days, have written over 15 emails and spoke with at least 3 people just at Tomtom but I was not helped. I will never order again with Tomtop and will also advise any of it.
I learned: Order from Tomtop = Your money is lost.
Answer to tomtop:
I dont miss a parcel. Do you read my review? I contact you more than 15 times via email and you dont help me.
This isnt the right adress. Your answer is just for the visitors. I send you the link and you dont answer me. Please dont lie anymore. My order number is: AN17H18W1006-R42ZXE
And please dont publish the adresses of your clients on the internet! Whats wrong with you?
Dear charles58042
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to charlesg@cmh.co.za to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com