Dale S.

Asics Canada website is not trustworthy. I bought a pair of shoes and returned them because they changed the fit so that after 25 years of wearing the same size they no longer fit. So I returned them to the address requested by Asics. They stated quite clearly that there would be "up to" a 14 day hold on them before being processed. Now they are doing a bait and switch and saying it is a minimum of 14 days and they don't know when it will be processed. Very unethical way to do business IMO. I do have the actual emails of all correspondence, it wasn't just a verbal one. I recommend that you stay away from any dealing with Asics lest you have to return your purchase and end up on the never never plan for your refund. Not to mention that the quality and fit is not what it used to be. I sure wonder what Tiger would think about the way that the North American division treats their customers and their lack of customer support.

Another bait and switch type of outfit (talking about shipping).
I paid for shipping via Purolator but the idiots sent it via UPS (the worst most unreliable shipper in the galaxy).
No replies to emails before UPS had ever picked up the shipment so that they could fix up their screw up.
No sympathy from the csr, no mea culpa that it was their fault.
No offer to make it right.
Just bad all the way around.
There are zillions of other online stores to buy from without having to go through the hassle here.

Avoid rock auto if shipping to Canada!
They have two cheap options for shipping to Canada, one is economy mail and the other is ground consolidated. I paid for the more expensive ground option. The Rock Auto.com website faq has this to say about shipping: Note: Any shipping methods with the word "Mail" or "Post" in the title will ship using a postal carrier such as USPS, Canada Post, etc. Any other shipping methods will ship using FedEx, UPS, DHL, Freight, etc. We ship using our warehouses' preferred carriers so there is not an option to choose between FedEx or UPS, for example
Again for clarity I "paid" for ground consolidated not "Economy Mail" yet the idiots sent it in the mail and are trying to blame me for this even though my order confirmation quite clearly states that I picked & paid for "Ground Consolidated". So two things are quite apparent: 1. They never admit when they make a mistake, they always blame the customer. 2. There is no difference between economy mail & ground consolidated except for the price which they pocket. Bottom line: Avoid if in Canada. Ripoff shipping. Misleading website FAQs.