Dale R.

My experience with worldremit.com has not ended well. I went from being a good customer to a some kind of unexplained criminal suspect in a matter of moments, when I phoned for help in sending money to a friend overseas in an emergency. I was asked personal questions one would not expect to be asked - and in a rude manner - by anyone who is about to get your money for a simple service. Worldremit renders the power of judgement and sentence upon its simple "customer service" agents.

That being the case, if you get a bad agent, you don't have a chance to complete your legal business. Such a person is the only person you will be able to talk with on the phone if you have a problem in sending help to those who need it. You will get no supervisor, even if promised a supervisor. You will get no access other than the employee you are speaking to at the time you are speaking to him or her. Worldremit shields its upper echelon staff as much as the President of the United States is shielded from criticism and challenge by any member of the public. This business does what it likes, from within a cocoon of arrogant self-righteousness.

Worldremit has behaved capriciously and dishonestly with me. I am glad these people don't serve in law enforcement or in justice, and I hope they don't sit on juries. Worldremit cannot be trusted for fair play, or for fair judgement. I am glad I am now with another company.

worldremit.com never considered what I had to say, and never gave me the chance to communicate in any way with someone in worldremit who could have overruled the 'customer service' person on the phone, who didn't know how to listen.

Someone wanted to give me aggravation by pretending to be me on the site, and attempting to change my password. Rather than contact me through my email address, Filipino Cupid terminated my account. I was given the chance to argue my case, and it took FIVE (5) days before they replied. I told them what had happened and how arbitrary and capricious they had been in terminating my account. I was instructed to change my password. I did that -- more than once. I still get the notice that my situation will be "reviewed" (as before). I have not been able to access my account for TWO WEEKS, and I went there today to CANCEL my subscription before FC takes more money out of my bank. THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING -- THEY DO NOT LISTEN -- AND THEY DO NOT CARE.